Thank you for shopping at DiyNotion. We are committed to providing you with the best shopping experience and customer service.

 

30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return the product for a refund.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. All jewelry items, including gift/silver polishing cloth/modification kit/jewelry bag, must be returned, packed, and remain in the same original sellable conditions as when we shipped them to you.

Return Shipment Tracking Number

A return with a shipment tracking number is a must. Please ensure that you provide a valid shipment tracking number for all returns.

Current Return Address

Be sure to contact us for the most current return address before returning your orders.

**The address on the original shipping label cannot be used as the return address.

Refunds

Once we receive your item and the shipment tracking number, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note that the retail and wholesale restocking fee is 30% of the order, and the shipping fee will not be refunded.

If you have any questions on how to return your item to us, contact us.